Associate Director, Facilities Management - Campus Operations

Job Number

Position Summary

UAE Nationals are encouraged to apply. 

New York University Abu Dhabi (NYUAD) seeks to appoint an Associate Director, Faciltiies Management, reporting to the Associate CABO, Facilties Services and Real Estate Operations.

This position’s primary responsibility is directly managing the Facilities Management service provider. The scope of this provider broadly includes facilities maintenance, repairs, facility operations, asset management, and help-desk services. This position has key reporting responsibilities to the institution and government partners, along with ensuring regulatory compliance with government regulations.

Key Responsibilities:

  • Supervision of the Facilities Management Service
  • Coordinate, manage, and monitor the workings of the FM Service Provider to ensure the assets entrusted to NYUAD are maintained and operated in an effective manner and in accordance with the service agreement
  • Lead, plan, and coordinate the operations, maintenance, repairs, and custodial care of all academic, administrative, residential, and auxiliary building and structures, including utilities, building systems, and components
  • Provide assistance and technical advice to facility related issues.
  • Develop and track KPI’s for the Service Provider. Monitor all PPM and CM tasks to ensure completion by the Service Provider on time with an annualized passing score of 92% or greater and without disrupting the operation of the Institution.
  • Investigate complaints and resolve issues related to the provided services.
  • Identify risks, develop a risk register with a mitigation plan; conduct facility condition and risk assessment surveys
  • Provide guidance for energy efficiency and water conservation to promote a sustainable operation
  • Develop and prepare all reports and budgets to support the FM service
  • Strategy and Communication
  • Manage campus stakeholders; engage regularly to assess the levels of service and support
  • Develop and maintain positive working relationships with service providers and contractors
  • Monitor adherence to EHS, Compliance, and SCC rules and regulations
  • Develop and implement departmental policies and procedures; identify and manage departmental risks
  • Maintain positive working relationships with government partner and authorities
  • Asset Management
  • Develop policies and procedures for safeguarding and efficient management of the assets of the Institution
  • Oversee the maintenance of the Fixed Asset Register and Operational Asset Register; ensure logistics process accurately receives, verifies, and records assets on CAFM
  • Manage disposal of assets, in accordance with the approved disposal process; secure necessary approvals for disposal of assets
  • In conjunction with Finance, develop CAFM system to maintain asset information
  • Manage audits undertaken by the Government Partner; satisfy internal audit requirements of the Institution
  • Develop and prepare all reporting around asset management; ensure alignment and approvals (as required) with the Government Partner
  • Fiscal Responsibilities and Best Management Practices
  • Assist in the development of the FM annual operations budget
  • Advise on the Life Cycle budgeting needs annually and 5-year plan
  • Review and approve expenditures in the FM Opex budget
  • Develop cash flow forecasting for the FM budget
  • Develop policies and procedures (as required) related to Facilities Operations
  • Resource Management
  • Supervise the FM team, delegating work effectively and collaboratively, setting clear accountabilities within the team
  • Establish work schedules with proper coverage
  • Evaluate team performance; provide training opportunities where needed
  • Regularly evaluate team capacity and capabilities
  • Assist with ad-hoc initiatives as required by campus leadership

Required Education:

  • Bachelors Degree in Engineering or related field

Required Experience:

  • 7+ years experience in facilities management
  • 3+ years experience in a supervisory role
  • Experience managing operational services in line with defined SLA’s
  • Experience managing diverse operational and business services to end users
  • Experience in developing project budgets and scopes related to the maintenance and servicing of equipment and systems
  • Strong technical knowledge of commercial building systems
  • Ability to engage confidently with people at all levels
  • Ability to understand and interpret the needs of the Institution relative to operational service provision
  • Strong written and verbal communication skills
  • Effective in fast-pace environments
  • Strong commercial and financial awareness
  • Excellent verbal, analytical, and problem-solving skills
  • Knowledge in negotiation and conflict management
  • Capabilities with Microsoft software applications (Word, Excel, and PowerPoint)
  • Foster trust and collaboration among colleagues, campus stakeholders, and partners
  • Foster teamwork to sustain exceptional levels of performance

Preferred Education:

  • Certification in sustainability such as LEED or Estidama

Preferred Experience:

  • Broad knowledge of service mangement concepts

Other Information

NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU’s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.