Residential College Operations Manager - Campus Life (Fixed Term for 3 years)

Job Number

Position Summary

UAE Nationals are encouraged to apply

New York University Abu Dhabi (NYUAD) seeks to appoint a Residential College Operations Manager (RCOM) who will be  responsible for managing undergraduate student housing operations and assignment processes for all the residential colleges. 

As a member of the residential college leadership team, this live-in position’s responsibilities integrate operational logistics and opportunities for frequent and meaningful interactions with students in a variety of settings. This includes promoting accessibility by meeting with student groups to address inquiries related to housing assignments, billing concerns, facilities requests; providing insight for Residential Education’s occupancy projections, room change processes, check-in/opening day for returning and visiting students, room key management, policies, and procedures; assessing student trends and housing needs in the residential colleges.

The RCOM is also engaged in community development and leadership initiatives with Resident Assistants, Interns, Cultural Advisors, the professional staff team, and Faculty Fellows in Residence.  They will serve on a 12-month on-call duty rotation and has some evening and weekend responsibilities. 

Key Responsibilities:

  • Serve as a member of two residential college leadership teams
  • Ensure that the members of the residential college (including students, Resident Assistants, Faculty Fellows in Residence, and Residential Education professional staff) have an operating knowledge of the procedures, policies, and practices essential to the effective functioning of the residential college
  • Monitor and assess student trends in the residential colleges to develop proactive solutions, best practices in order to enhance student satisfaction
  • In conjunction with the RCD, communicate and explain community standards, university procedures, and regulations to residents
  • Plan and execute the residential college opening and closing procedures. Maintain accurate data for early arrival/late stay students, student staff housing, required room cleanings, etc. Maintain and distribute datasets and rosters to staff and offices as needed
  • Manage mass communications regarding information relevant to all residential students. Strategize and execute communication plans regarding processes including, but not limited to, housing application, check-in, check out, term transitions, and room selection
  • Recruit and supervise Residential Education Interns during the Fall, Spring, and Summer Terms
  • Develop communication and marketing plans to educate students about housing operations processes, timelines, and expectations; this includes utilizing social media platforms
  • Assess and determine required occupancy needs in alignment with room inventory and enrollment reports from NYUAD university offices and government partners
  • Coordinate with facilities regarding room occupancy, maintenance checks, room inventory, upkeep, and inspection
  • Meet periodically with Facilities to ensure adequate communication about anticipated Planned Preventative Maintenance (PPM) procedures, and other ongoing projects
  • Respond to inquiries regarding housing assignment processes, room assignments, arrival/departure procedures, and special requests. Administer necessary room changes and coordinate the Bed4Bed Exchange program. Ensures requests for information are answered efficiently and accurately
  • Coordinate housing assignment needs for new students, continuing students, visiting students, and various other program groups in conjunction with Senior Leadership in Residential Education
  • Collaborate with Public Safety to update student NYU ID access for the residential colleges and maintain accurate building rosters
  • Liaise with NYUAD Housing about staff and FFIR apartment transitions and inventory; manage distribution and collection of apartment keys
  • Administer the housing database and maintain accurate student records; provide assessment and reporting when necessary
  • Update and oversee the housing application process through StarRez web software
  • Assess and review housing fines with regard to late application fines, cancellation fees, and other applicable fines or fees that are submitted through StarRez
  • Communicate and work with NYU Bursar and Student Finance to assess housing charges to student accounts through StarRez
  • Manage the room assignment and selection processes including marketing campaigns, facilitating informational sessions, tabling, and accessibility for Google chats during the housing selection process
  • Complete day-to-day tasks associated with housing assignments and billing including data entry and processing for room changes, new assignments, cancellations/termination, and billing reconciliation. Work with various database systems such as StarRez & University Data Warehouse
  • Facilitate the room inventory and condition processes for the residential colleges ensuring staff and students understand their responsibility with regards to documentation and damages. Input and report room damages in StarRez
  • Work with the Office of Residential Life and Housing Services (New York Campus) to update and maintain various web applications such as the Room Inventory and Condition Reporting form
  • Work with Facilities to record and administer housing damage billing. Compile information, track completion, and initiate notifications to students related to damage billing processes following term or program closings. Enter billing charges as needed in StarRez. Communicate and answer questions related to damage billing and appeals
  • Develop informal mentoring and counseling relationships with students
  • Serve as a resource for students through the engagement of critical conversations when addressing student behavior and providing necessary referrals to assist students in making educated decisions. Specifically, respond to conduct violations in relation to housing operations administrative violations such as unauthorized room changes, damage to rooms/furniture, misuse of keys, etc.
  • Provide advice and support to students with personal or interpersonal problems and refer students, as necessary, to other offices and resources at NYUAD
  • Participate in the rotating 24/7 “on-call’ system, responding to student incidents, or crises such as medical, mental health, and facilities emergencies including on weekends, holidays, and after business hours in the residential college. This includes university closures and transition periods throughout the academic year
  • Provide appropriate post-crisis follow up necessary to re-normalize the student’s life through advice, information, referral, and support
  • Organizations, Committees, Special Initiatives, & Task Force Member
  • Serves as a member or chair on departmental committees, special projects, and/or collaterals
  • Attend all departmental and Campus Life training sessions, as required. This may include facilitating training or sharing best practices with members of the Residential Education team
  • Assist with the recruitment and selection processes for all Residential Education student leaders including hosting information sessions, reviewing applications, acting as a facilitator in the group interview process, and conducting individual interviews
  • Connect with other university offices such as Public Safety, the Health Center, and the Office of Student Success & Well-being on students of concern, and make referrals when deemed appropriate
  • Maintain partnerships with other university offices and departments to identify collaboration opportunities, inform students of relevant information, and offer/solicit support for community efforts
  • Represent the department as a member of university-wide committees as well as participate in staff training and development opportunities offered by Residential Education and other campus departments
  • The RCOS is encouraged to maintain involvement at the regional, national, and international levels within professional development organizations, as well as attend local, regional, and national conferences. They will keep up-to-date on current literature

Required Education:

  • Bachelor’s Degree required. Candidates should have demonstrated administrative, project management, and communication skills
  • Master's Degree preferred in higher education administration, counseling, college student personnel, business, or related field

Preferred Education:

  • Supervision experience and room occupancy database management.

Required Experience:

  • Possess strong computer skills, be proficient with MS Office (Word, Excel, PowerPoint) and have experience working with database systems
  • Experience maintaining data and extracting reports. Computer Science, Database, StarRez experience preferred
  • Outstanding written and oral communication skills with the ability to communicate effectively and project a professional image in person, and in writing
  • Ability to clearly and patiently articulate policies, procedures, and practices
  • Demonstrated ability to work well under pressure
  • Take initiative and prioritize tasks
  • Problem solve
  • Work both independently and as part of a team
  • Display exceptional customer service skills
  • Maintain and exercise sound judgment and discretion in handling confidential information
  • Demonstrate cultural sensitivity and work effectively with multiple diverse populations
  • Communicate effectively with individuals with a limited understanding of English
  • Must demonstrate analytical skill and comfort working with numbers and computation, familiarity with spreadsheets, and the ability to critically examine basic financial records to ensure consistency, accuracy, and completeness

Other Information

NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU’s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.