Business Analyst - Program Services Office (Fixed-Term for 1 year)

Job Number
Posting Date
July 4, 2019

Position Summary

UAE Nationals are encouraged to apply

New York University Abu Dhabi (NYUAD) seeks to appoint a Business Analyst reporting to the Associate Director, Business Analysis.

The Program Services Office (PSO) serves as NYU Abu Dhabi’s program and project initiatives management organization.  The objective of the PSO is to maintain a high performing organization through institutional outcomes by continuously evaluating performance, evolving and improving tools/techniques and ensuring close alignment with the University's strategic goals.

The PSO achieves this through managing and aligning initiative requests (Demand) and special project funding with the University strategy, and provides the governance framework throughout the change lifecycle from demand assessment to delivery.  Through close partnerships with supporting departments both locally and globally, the PSO enables change with a full spectrum of Demand Management, Business Analysis & Process Improvement, Program & Project Management, Data & Analytics Enablement and Change Management.

Reporting to the Associate Director, Business Analysis, the Business Analyst (BA) will join a growing and vital component of the PSO which establishes the core of University Business Analysis capabilities providing an internal consulting capability within the institution and is therefore expected to have prior consulting experience (either within an organization or from a management consultancy).

The BA is expected to lead ‘discovery’ initiatives as well as provided tactical support for ‘implementation’ efforts on behalf of the institution and therefore experience in consulting within the higher education sector would be preferred.

The BA will be expected to have high levels of competency in documenting business requirements and processes, understanding business needs and identifying challenges as well as opportunities, provide analytical, strategic and design thinking, as well as detailed options analysis and complement and support project teams as required/expected.

The BA will also work closely with stakeholders and delivery teams globally across the NYU global network university both internally and externally and should have high levels of competency in stakeholder engagement and management.

Key Responsibilities:

  • Provide leadership and support on business analysis activities on a project, program or initiative
  • Deliver projects in accordance with industry standard frameworks associated with Business Analysis e.g. BABOK including but not limited to Business requirements/process, information gathering, elicitation, analysis and documentation
  • Provide tactical support on projects and programs
  • Act as a Subject Matter Expert in Business Analysis providing guidance and support to team members to develop the team and build a strong in-house BA capability
  • Take ownership for the design and development of one or more elements of the BA framework
  • Change management (stakeholder engagement, identify and deliver learning/training and user adoption, prepare communications)
  • Continuously develop personal BA skills and capabilities

Required Education, Certifications, Licensing or Training:

  • Bachelors in business management or equivalent

Preferred Education, Certifications, Licensing or Training:

  • Business Analysis Certification
  • Six Sigma or Lean Six Sigma Certification
  • MBA

Required Work and Related Experience:

  • 3-5 years in experience operating within the project management and business analysis spheres for a management consultancy, internal consultancy or higher education organization
  • Demonstrate a track record of working on projects that delivered different types of business outcomes such as revenue growth, customer satisfaction, process efficiency and/or cost reduction

Preferred Work and Related Experience:

  • 3-5 years working for a big four consultancy (e.g. KPMG, EY) or equivalent management consulting firm
  • Demonstrate a significant track record of leading business analysis initiatives
  • Prior experience in working on projects in a higher education setting

Required Competencies:

  • Excellent documentation capabilities (effective note taking, detailed requirements documents, articulate process flows, meaningful presentations, etc.)
  • Ability to manage a diverse set of stakeholders in both technical and non-technical environments
  • Effectively using interpersonal and communications skills including tact and diplomacy.
  • Effectively using organizational and planning skills with attention to detail and follow through.
  • Assessing and prioritizing multiple tasks, projects, and demands.
  • Effectively multitask, as well as manage, lead, and delegate tasks and authority where needed.
  • Maintaining confidentiality of work related information, materials, and staff/student sensitive data
  • Establishing and maintaining effective working relationships
  • Strong leadership capability, executing as appropriate in the areas of responsibility
  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
  • Ability to work autonomously with little supervision
  • A demonstrated ability to:
  • Influence
  • Provide strategic insight
  • Communicate
  • Lead others
  • Excellent verbal, analytical, and problem solving skills
  • Knowledge of a variety of current and emerging technologies.
  • Excellent project management, organization, and analytical skills.
  • Ability to communicate technical information to a non-technical audience

Preferred Competencies:

  • Proven track record in managing and successfully influencing senior stakeholders
  • Strong project management skills
  • Strong business acumen and business planning skills
  • Broad knowledge of IT Strategy development and implementation including prioritization and implementation of short, medium and long term objectives

Other Information

NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU’s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.