Residential College Operations Manager – Residential Education (Fixed-Term for 3 years)

Job Number
Posting Date
October 22, 2018

About the Position

Position Summary

UAE Nationals are encouraged to apply

New York University Abu Dhabi (NYUAD) seeks to appoint a Residential College Operations Manager reporting to the Assistant Director, Residential Education. 

The Residential College Operations Manager (RCOM) will be responsible for managing undergraduate student housing operations and assignment processes for all the residential colleges.  As a member of the residential college leadership team, this live-in position’s responsibilities integrate operational logistics and opportunities for frequent and meaningful interactions with students in a variety of settings. This includes promoting accessibility by meeting with student groups to address inquiries related to housing assignments, billing concerns, facilities requests; providing insight for Residential Education’s occupancy projections, room change processes, check-in/opening day for returning and visiting students, room key management, policies and procedures; assessing student trends and housing needs in the residential colleges. The RCOM is also engaged in community development and leadership initiatives with Resident Assistants, Interns, Cultural Advisors, the professional staff team and Faculty Fellows in Residence.  The RCOM serves on a 12 month on-call duty rotation and has some evening and weekend responsibilities.

Key Responsibilities

Residential College Administration

  • Ensure that the members of the residential college (including students, Resident Assistants (RA), Faculty Fellow In Residence (FFIR), and Residential Education professional staff) have an operating knowledge of the procedures, policies, and practices essential to the effective functioning of the residential college
  • Assist with residential college opening and closing procedures. Maintain lists for early arrival/late stay students, student staff housing, required room cleanings, etc. Maintain and distribute lists to staff and offices as needed
  • Manage mass communications regarding information relevant to all residential students 

Housing Operations

  • Develop communication and marketing plans to educate students about housing operations process, timelines, and expectations; this includes utilizing social media platforms
  • Assess and determine required occupancy needs in alignment with room inventory and enrollment reports from NYUAD university offices and government partners
  • Meet periodically with Facilities to ensure adequate communication about anticipated Planned Preventative Maintenance (PPM) procedures, and other ongoing projects
  • Respond to inquiries regarding housing assignment processes, room assignments, arrival/departure procedures, and special requests. Administer necessary room changes. Ensures requests for information are answered efficiently and accurately
  • Coordinate housing assignment needs for new students, continuing students, visiting students, and various other program groups in conjunction with Senior Leadership in Residential Education

StarRez Administration

  • Administer the housing database and maintain accurate student records; provide assessment and reporting when necessary
  • Update and Oversee application process through Portal X web software
  • Complete day-to-day tasks associated with housing assignments and billing including data entry and processing for room changes, new assignments, cancellations/termination, and billing reconciliation. Works with various database systems such as StarRez & University Data Warehouse

Para-professional Counselor

  • Develop informal mentoring and counseling relationships with students
  • Serve as a resource for students through the engagement of critical conversations when addressing student behavior and providing necessary referrals to assist students in making educated decisions
  • Provide advice and support to students with personal or interpersonal problems and refer students, as necessary, to other offices and resources at NYUAD
  • Participate in the rotating “on call’ system, responding to student incidents, emergencies, or crises such as such as medical, mental health and facilities emergencies
  • Responsible for the University’s initial response to student incidents on weekends, holidays, and after business hours in the residential college, including university closures and transition periods throughout the academic year
  • Provide appropriate post crisis follow up necessary to re-normalize the student’s life 

Organizations, Committees, Special Initiatives, & Task Force Member

  • Serves as a member or chair on departmental committees, special projects, and/ or collaterals
  • Connect with other university offices such as Public Safety, Facilities and Health & Wellness issues, and make referrals when deemed appropriate
  • Maintain partnerships with other university offices and departments to identify collaboration opportunities, inform students of relevant information, and offer/solicit support for community efforts

Education Requirements

  • Bachelor’s Degree 
  • Master's Degree in higher education administration, counseling, college student personnel, business, or related field

Experience Requirements

  • Must have demonstrated administrative, project management, and communication skills
  • Must possess strong computer skills, be proficient with MS Office (Word, Excel, Powerpoint) and have experience working with database systems
  • Must have experience maintaining data and extracting reports
  • Outstanding written and oral communication skills with the ability to communicate effectively and project a professional image in person, and in writing
  • Ability to clearly and patiently articulate policies, procedures and practices
  • Demonstrated ability to work well under pressure; take initiative and prioritize tasks; problem solve; work both independently and as part of a team
  • Display exceptional customer service skills; maintain and exercise sound judgment and discretion in handling confidential information; demonstrate cultural sensitivity and work effectively with multiple diverse populations; communicate effectively with individuals with a limited understanding of English
  • Must demonstrate analytical skill and comfort working with numbers and computation, familiarity with spreadsheets, and the ability to critically examine basic financial records to ensure consistency, accuracy and completeness
  • Supervision experience management 
  • Educational database management - StarRez experience preferred

Other Information


NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU’s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seamless international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.